Pepper0 Privacy Policy — User Information Protection
This Privacy Policy explains how pepper0 collects, uses, stores, and protects the personal information of users in Malaysia. Please read this policy carefully to understand your rights and how we handle your data.
Effective date: 1 January 2026. This policy may be amended from time to time.
What information do we collect from you?
Pepper0 collects various types of information when you register, use the platform, or interact with our services. The types of information collected are as follows:
- Account information: Full name, date of birth, email address, phone number, and encrypted password collected during the registration process.
- Identity verification information: Copy of identity card, proof of address, and other KYC information when required for compliance purposes.
- Payment information: Details of deposit and withdrawal transactions in MYR, including the payment methods used. Full card numbers are not stored directly in our systems.
- Device and browser information: IP address, browser type, operating system, screen resolution, and other technical information automatically transmitted when you access the platform.
- Usage data: Records of in-platform activity, games played, session duration, betting patterns, and interactions with the user interface.
- Cookies and tracking technologies: Data collected via session cookies, preference cookies, and analytics to improve the user experience.
How is your information used?
All information collected by pepper0 is used solely for legitimate purposes necessary to operate the platform properly. The primary purposes are:
- Processing account registrations and verifying user identities in accordance with legal compliance requirements.
- Processing deposits, withdrawals, and MYR financial transactions securely and accurately.
- Providing responsive and relevant customer support based on each user's interaction history with the platform.
- Sending account-related notifications, promotions, platform updates, and other important information relating to pepper0 services.
- Identifying and preventing fraud, unauthorised access, account misuse, and suspicious financial activity.
- Enhancing the user experience through aggregated analysis of usage patterns and platform performance.
- Complying with legal obligations, regulatory directives, and lawful requests from authorities in Malaysia.
Pepper0 does not use your information for any third-party marketing purposes without your explicit consent.
Cookies and tracking — how does it work?
The pepper0 platform uses cookies and similar tracking technologies to enhance functionality and the user experience. Cookies are small text files stored on your device when you browse our platform.
The types of cookies we use include session cookies (which expire automatically when you close your browser), preference cookies (to save your language and display settings), and analytics cookies (to help us understand overall platform usage patterns). We do not use third-party cookies for targeted advertising.
You can manage or delete cookies through your browser settings. However, disabling cookies may affect certain platform features, such as the ability to stay logged in between sessions.
How is your data stored and protected?
User data security is a top priority at pepper0. All personal and financial information is stored on servers protected with industry-grade encryption. Connections between your device and our platform use SSL/TLS protocols to ensure data in transit cannot be intercepted by unauthorised parties.
Access to users' personal data within pepper0 is restricted and only granted to staff who require it to perform their duties. All internal access is logged and monitored on a regular basis.
User account information is retained for as long as the account remains active. Once an account is closed, data will be kept for the minimum period required by law or compliance obligations before being securely deleted. Financial transaction records are retained for a longer period in line with applicable financial recordkeeping requirements.
Sharing information with third parties
Pepper0 does not sell or rent users' personal data to any third party for commercial purposes. Your information may only be shared in the following situations: with payment service providers that process your MYR transactions, with game providers that operate games on the platform, and with relevant authorities when required by Malaysian law. All such third parties are bound by strict confidentiality agreements.
What are your rights regarding your personal information?
As a pepper0 user in Malaysia, you have certain rights regarding the personal information we hold about you. These rights include:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted to our support team and will be processed within a reasonable timeframe.
- Right to Rectification: If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. However, we may not be able to fulfil this request in full if the data is required for legal compliance purposes or to resolve an ongoing dispute.
- Right to Object to Processing: You have the right to object to the processing of your data for specific purposes, such as marketing communications. You may opt out of promotional communications at any time through your account settings.
To exercise any of the rights above, contact the pepper0 support team via in-platform live chat or email at [email protected]. We will verify your identity before processing any request relating to your personal data.
Policy changes and how to contact us
Pepper0 reserves the right to amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or new platform features. Users will be notified of any material changes via in-account notifications or email before the changes take effect.
Continued use of the platform after any amendments are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically, especially after receiving any change notifications.
If you have any questions, concerns or complaints regarding how pepper0 handles your personal information, please reach out to us via:
- In-platform live chat — available during operating hours for immediate assistance.
- Email: [email protected] — for written enquiries that require documentation.
We are committed to addressing any privacy concerns transparently and within a reasonable timeframe. For more information on using the platform responsibly, you may also refer to the Responsible Gaming ours.